Booking & Cancellation Policy

1. Making a booking

Appointments can be made by phone on 01473 289452, by messaging us on Instagram at @flygirlsipswich, or by completing a request form on our Contact & Booking page.

A request sent through our website is not a confirmed appointment. Your booking is only confirmed once we have replied to you directly to agree a date and time.

2. Consultations

Hair extension consultations are free of charge and carry no obligation. We recommend a consultation before any extension appointment so we can assess your hair, agree a method and colour match you accurately.

3. Deposits

Some services — particularly longer appointments, extension fittings and colour corrections — may require a booking deposit. Where a deposit is required, we will tell you the amount when we confirm your appointment. Deposits are deducted from the total cost of your service on the day.

4. Cancellations and changes

• Please give us at least 24 hours’ notice if you need to cancel or move your appointment.
• Cancellations made with the required notice will not be charged, and any deposit will be kept on your account for a future booking.
• Cancellations made with less than the required notice, or missed appointments, may be subject to a charge of up to [X]% of the service value or loss of your deposit.
• Where a deposit was paid, it may be forfeited for a no-show.

5. Late arrivals

If you are running late, please let us know as soon as you can. We will always do our best to accommodate you, but arriving more than [X] minutes late may mean your appointment has to be shortened, moved or rescheduled, as we will not compromise the service for the clients after you.

6. Patch tests

A patch test is required for all new colour clients and anyone who has not had colour with us in the last [X] months. Patch tests must be carried out at least 48 hours before your colour appointment. We are unable to carry out colour services without a valid patch test.

7. Extensions and maintenance

Hair extensions require regular maintenance, generally every 4–8 weeks depending on your method and hair growth. Maintenance appointments are chargeable and should be booked in advance to keep your extensions looking their best. Prices for removal, refitting and new hair are confirmed at your consultation.

8. Prices and payment

Prices depend on hair length, thickness, the method chosen and the amount of hair required, and are confirmed at your free consultation. We accept [PAYMENT METHODS].

9. Cancellations by us

Occasionally we may need to reschedule your appointment due to illness, staffing or events beyond our control. If this happens, we will contact you as early as possible and offer an alternative appointment. Any deposit paid will be transferred or refunded.

10. Contact us

For any questions about this policy or to change your booking, call 01473 289452, email ipswich@flygirls.co.uk, or pop into 6 Dogs Head Street, Ipswich IP4 1AD.