Privacy Policy & Cookie Notice

1. Who we are

Fly Girls Ipswich (“we”, “us”, “our”) is a hair extension salon, hair shop and beauty room at 6 Dogs Head Street, Ipswich, Suffolk, IP4 1AD. We are the data controller responsible for the personal information described in this policy.

If you have any questions about this policy or your data, please contact us:

• Email: ipswich@flygirls.co.uk
• Phone: 01473 289452
• Post: 6 Dogs Head Street, Ipswich, Suffolk, IP4 1AD

2. The information we collect

We only collect the information we need to look after you and run the salon. This may include:

• Contact details — your name, phone number and email address when you book, enquire or complete a form.
• Booking and service details — the service you’re interested in, your current hair length, appointment history and stylist notes.
• Photographs — images of your hair that you choose to send us, or before-and-after photographs we take with your consent.
• Health and patch test information — where relevant to colour or extension services, so we can keep you safe.
• Payment information — limited details of transactions. We do not store full card numbers.
• Website information — such as your IP address, device and the pages you visit, collected through cookies (see section 8).

3. How and why we use your information

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

• Contract — to provide the appointment or service you have booked.
• Legitimate interests — to respond to enquiries, manage our business and improve our services.
• Consent — for using photographs of you on our website or social media, and for any non-essential cookies. You can withdraw consent at any time.
• Legal obligation — to keep certain records, for example for tax and accounting purposes.

4. Sharing your information

We will never sell your personal data. We only share it with trusted service providers who help us run the salon and website, and only where necessary. These may include our online booking system, email provider, payment provider, website host and analytics provider. All providers are required to keep your data secure and to use it only for the services they provide to us. We may also share information where we are legally required to do so.

5. How long we keep it

We keep your information only for as long as we need it. As a general guide, enquiry details are kept for up to 12 months, client and appointment records for up to 6 years, and financial records for 6 years in line with HMRC requirements. Photographs used with consent are kept until you ask us to remove them.

6. Your rights

You have the right to:

• be informed about how we use your data;
• access a copy of the personal data we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• restrict or object to our processing of your data;
• data portability, where processing is based on consent or contract;
• withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, contact us at ipswich@flygirls.co.uk. We will respond within one month. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Keeping your data secure

We take the security of your information seriously and use appropriate technical and organisational measures to protect it. Our website uses encryption (HTTPS) and access to client records is limited to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Cookies and similar technologies

Cookies are small text files stored on your device when you visit our website. We use them to make the site work properly and to understand how it is used.

Types of cookies we use

• Strictly necessary cookies — required for the website to function, including security and basic preferences. These cannot be switched off.
• Analytics cookies — help us understand which pages are visited so we can improve the site. These are only set with your consent.
• Marketing cookies — used to measure advertising and social media campaigns. These are only set with your consent.

When you first visit our website, we ask for your consent to non-essential cookies. You can change your choice at any time, and you can also manage or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

9. Links to other websites

Our website links to external sites such as Instagram, Facebook and our online booking system. We are not responsible for the privacy practices of those sites, so please read their own privacy policies.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.